Frequently Asked Questions

• What is the best way to contact Beanie Designs?
• How much is shipping?
• How long does shipping take?
• How Can I pay with a check or money order?
• I just ordered wrong Item, how do I cancel my order?
• What if I want to send my order as a gift?
• I received my order but an item is missing or has a defect?
• You sent me the wrong hat/size/colour what do I do?
• I’ve changed my mind about an item I ordered and would like to exchange it for another colour/size/style?
• Do you do wholesale orders?
• Questions I'm looking for are not here. Now what?

Email is the fastest way to contact us during the week at helpcenter@beaniedesigns or call us at 1-800-901-7218. Customer service is available Monday – Friday, 9am – 5pm EST.

One of Beanie Designs great deals is the shipping! No matter how many hats you order, the shipping price is free for U.S and $4.00 flat rate worldwide. For more information please read our Shipping policy

Please read our shipping policy page for detailed information

Mail Order ( Beanie Designs LLC 1414 queenie smith rd, Conyers, Ga 30012 )
To pay with a check or money order, please print out your shopping cart and send it along with your payment (money order/check) payable to Beanie Designs LLC. For any returned check, USD 25.00 will be charged.

Please send an inquiry to "cancel order" in contact us form immediately. Please notice that if the order has been processed, there is no way I can stop it. You should Return the item for refund or exchange. Shipping fees will NOT be refunded. Please check our return policy.

Beanie Designs hats are great gift ideas. Your order from beanie designs are delicately wrapped in a clear cellophane bag and then tied with pink ribbon for the girls or blue ribbon for the boys. Just include the recipient's address along with any special message. I will attach a small gift card to the cellophane bag with your name and message.

We double check our orders before shipment but sometimes we make a mistake. If we made an error please contact us immediately to report the problem. We will send you the missing item immediately. If an item has a defect please let us know if you want us to ship a new item or issue a refund.

We are so sorry we made an error in processing your order. Please contact us immediately and we will ship you the correct item including a prepaid envelope so you can return the wrong item.

We are happy to exchange any items within 30 days of receipt. Simply email or call us to let us know which item you would like to change. We ask that your item be in the same condition as when you received it. Return shipping is your expense. The original cost of the shipping is not refundable. Please refer to our 30 Day Return Policy for further details.

Yes I do. Contact me for more information.

No worries. Go to the contact page and choose to contact me through email, phone or by filling a question or comment form and get your answer within 48hours.